Teaching Trident Tech College Students how to work on VoIP phone system

 

Every Saturday morning the Student Chapter of AITP (Association of IT Professionals) meet to discuss what is going on in tech this week.  The topics can vary quite a bit.  It just so happened that I got an emergency call for a Client late Friday night (6pm) about a phone system that had decided it was time for the entire shop to go home early.  I had planned the site visit with the Client and asked them if I could bring along a couple Students from the local Trident Technical College which they gladly agreed.  In an effort to help Students understand how to work with Clients I had a couple of helpers.

The call when well, the Students Travis (on left) and Chuck (on right) were delighted that the owner (Ms. True – center) graciously accepted their presence on the Service call.  AT&T was dispatched shortly after we reviewed the situation, one of the VoIP (Voice over IP) routers had failed even though there was a dial tone at the phone handset the systems digital connection was not getting past the faulty router.  Great learning lessons, wonderful Client experience training and everyone gained from the short call.

Getting involved in the community, pay it forward.  Helping the AITP Student Chapter & TTC Students learn what really happens when we go onsite to help resolve a complex system issue.  Client management is the same whether there is software or hardware problems.  Software components are just logical repair/replacements.

Calls for support can be broke down into a few basic steps:

  1. Set Client expectations
  2. Identify what is wrong
  3. Find the faulty component (what is or is not working)
  4. Isolate & Resolve or Replace faulty component

 

 

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Glad to be a part of the Local AITP Professional and Student Chapters.

Posted to WordPress for your enlightenment. Enjoy your day today. http://www.rogerswanson.com

Been busy with personal life and classes at TheIronYard.

Happy belated Memorial Day.  I don’t always looking forward to the Memorial Day weekend.  I am reminded of close comrades who have gone ahead personally giving the cost of their life for the Freedoms of others.  Some Americans do not fully appreciate the Freedom we have come to know in these fine United States of America.  My hat is off to the people (ladies and men) who have made a personal commitment to Our Freedom.  Whatever small or large price that you have paid in time, effort, money, Patriotism…you are Thanked and Appreciated by me.  ARMY, NAVY, MARINE, AIRCORP, COASTGAURD you are each and everyone of you awesome in your own way.  THANKS!

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I have been sort of “falling off the writing wagon” – but no fear, I plan to get back on this blog and continue my story of how thing went during my training at TheIronYard.  I even have some new time management tools to help.  I have enjoyed using Harvest for the past two weeks, reasonably easy to use, setup is simple and easy to modify activities, as well as billing categories.  

Here is what Eric Dodds has to say: 

Track time, expenses and get paid

We’ll keep this pretty simple: use HarvestFreckle or LessTimeSpent. You can do almost everything financial you need to do as a freelancer with one (or more) of these apps. A few features some of these tools have that will make your life easier:

  • Really slick desktop and mobile apps that you can use to keep track of the hours you work
  • Tools to track all of your business-related expenses
  • Generate invoices that you can send to clients digitally
  • Accept payment (generally via PayPal or Stripe, but we recommend Stripe)

Nick our instructor artfully took us down the path of reality with a discussion on Projects Estimating, and developing web planning wireframes.  “Ok, guys remember you are Junior Programmers and not worth….” 

We went over estimating our work, the project time, setting Client expectations, stuff you can’t bill for, stuff the Client should be paying for, the stuff the Client should not be paying for, plus several nuances – inny and outy type things you should and should not do.  Great lecture, Nick has a sound business mind.  It was a pleasure to hear how he thinks a projects through.  “This is what the IronYard is all about” was all I could think.

Image Nick  Image Calvin

It has been a pleasure, really more like an honor – to watch Nick and Calvin in action on the platform.  Professional in every way with a jab of humor to keep the topics light.  We are learning more everyday, so much information it is almost surreal.  The IronYard Support Staff folks are hard at work in the background.  We can certainly feel their active presence.  Staff members who are not teaching our daily classes like Eric Dodds who has a world of information in his freelancer information write-up, check it out.

Another good point to look at is what a veteran developer says is the right thing to do, full article here from Joshua Blankenship.

“There’s nothing magic about 15 hours; it’s just what made sense for the lifestyle we want to live in this season. We’ve all got 168 hours in a week. If I’m at the office ~45hrs a week, getting 8 hours of sleep every night and doing 15 hours of client work each week, that gives me 52 hours to spend with my family or by myself. Any more work and the cost/benefit ratio dips into unhealthy and unhappy for me and mine.” – Joshua Blankenship

I am really looking forward to what Eric has to say.  We have had a great line up of speakers so I am really glad to hear from Eric. Especially glad to hear from Eric on what experience has taught him in how to manage Client expectations and being sure projects go smoothly.  Well, I have got to keep this blog short – I have got homework, to attend to.  Plus I am being stalked by these iron yard folks…ha, left that little nugget in there for you folks…take care 😉

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 Brian (foreground) and Kevin (background)

“cramming more nuggets of knowledge into our brains”

Be good to people you care about, tomorrow is just a promise.

Roger Swanson, Twitter: @roger_swanson, http://www.cneworks.com